Your customers, prospects, and partners are the lifeblood of of your business. You need to build your marketing strategy around them. Step 1 of marketing is understanding what your customers want, which can be challenging when you’re dealing with such a diverse audience. This chapter will walk you through (1) the process of building personal connections at scale and (2) crafting customer value propositions that funnel back to ROI for your company.
You don't have to be a rocket scientist when it comes to analytics and math. However, in order to become a five-star Internet marketer, you need to put a lot of effort in developing the right set of analytics and math skills. It goes without saying that Internet marketers have to process and analyze lots of data, in order to accomplish all marketing goals. For these specific purposes, both math and analytic skills can particularly come in handy.
It is important to remember that just because digital marketing uses different communications techniques to traditional marketing, its end objectives are no different from the objectives that marketing has always had. It can be easy to set objectives for digital marketing based around ‘vanity metrics’ such as number of ‘likes’ or followers, so it is useful to bear in mind this definition of marketing advanced by the Chartered Institute of Marketing:
Except those who understand the workings of the digital landscape. Negative reviews need to be taken as an opportunity, particularly, an opportunity for the customer service team. By taking the time to respond to them properly and address your unsatisfied customer’s concerns, you can right wrongs, win over their affections, and most importantly, build your reputation as a trustworthy and devoted company. Furthermore, some bad reviews will help you identify your weak points and develop ideas for improvement.
Digital marketing and its associated channels are important – but not to the exclusion of all else. It’s not enough to just know your customers; you must know them better than anybody else so you can communicate with them where, when and how they are most receptive to your message. To do that, you need a consolidated view of customer preferences and expectations across all channels – Web, social media, mobile, direct mail, point of sale, etc. Retailers do this using omnichannel retail analytics. Marketers can use this information to create and anticipate consistent, coordinated customer experiences that will move customers along in the buying cycle. The deeper your customer insight into behavior and preferences, the more likely you are to engage them in lucrative interactions.
Internet marketing is the job of creating a convincing message that attracts customers to an online product. Successful online marketers come from a variety of backgrounds, including business, graphic design, writing and IT fields. You can find resources on the web to learn more about Internet marketing. Try taking on a small initial project and add the results to your personal work portfolio. Use the portfolio to interview for jobs in the field, or to find work as a freelancer.