In order to engage customers, retailers must shift from a linear marketing approach of one-way communication to a value exchange model of mutual dialogue and benefit-sharing between provider and consumer.[21] Exchanges are more non-linear, free flowing, and both one-to-many or one-on-one.[5] The spread of information and awareness can occur across numerous channels, such as the blogosphere, YouTube, Facebook, Instagram, Snapchat, Pinterest, and a variety of other platforms. Online communities and social networks allow individuals to easily create content and publicly publish their opinions, experiences, and thoughts and feelings about many topics and products, hyper-accelerating the diffusion of information.[22]
Marketing requires creativity. That creativity can come in many forms. Graphic designers put together visual presentations to attract customers. Writers create content that is designed to engage the reader and keep them interested. A programmer writes code to create a web page that is easy to navigate. Regardless of your marketing role, you need to think creatively.
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